Current Opportunities

Location: Italy (Home Based)

Xaar Values:

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role: To oversee a portfolio of assigned customers with in our EMEA and Israel sales territories, develop new business from existing clients and actively seek new sales opportunities.

Reporting Relationships: Business Development Manager – EMEA & Israel

Key Accountabilities:

• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key allocated customer stakeholders
• Ensure the timely and successful delivery of our product and solutions according to customer needs and objectives
• Clearly communicate the progress of monthly initiatives to the Business Development Manager
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. monthly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the Business Development Manager to identify and grow opportunities within the allocated territory
• Assist with challenging client requests or issue escalations as needed

Key Challenges:

• Product, industry and client knowledge
• Negotiating price in a challenging market
• Understanding the client’s ROI
• Managing ad hoc requests

Person Specification:

• Based in Italy, good spoken and written Italian, English and preferably Spanish

Experience:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.
• Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Location:

Huntingdon and Cambridge

Xaar Values:

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role:

The IT Support Technician has responsibility for providing support to colleagues across the business in person, over the phone or online. The assistance provided can range from servicing requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s software and computer equipment.

This role will also support the IT Infrastructure Engineers to deliver IT projects.

Reporting Relationships:

IT Infrastructure Manager

Key Accountabilities:

• Responding to Service Requests and Incidents logged on the IT Helpdesk system
• Undertaking initial triage and first line support
• Ordering supplies, maintaining IT stock and dealing with hardware and software vendors
• Processing starters and leavers, including delivering IT inductions to new starters
• Installing and configuring hardware and software
• Setting up user accounts for colleagues and maintaining security group memberships
• Creating IT training materials and documenting IT hardware and software

Key Challenges:

• Ability to work in a fast paced, diverse IT environment
• Communicate clearly and confidently with colleagues at all levels of the company
• Willingness and enthusiasm for continual learning and self-development
• Providing a professional service to colleagues
• Willing to work flexibly, in varying locations and participate in the on-call support rota

Person Specification:

• Motivated, enthusiastic self-starter
• Excellent organisation skills, able to manage workload and priorities with minimal supervision
• Knowledge of IT hardware and software and willingness to learn
• Logical, structured approach to analysis and problem solving
• Strong customer service ethos
• Full UK Driving License

Experience of:

• PC hardware, Windows 10, Windows 7 & Windows XP
• PC maintenance (including hardware and software) and Printer Maintenance
• MS Office suite including Outlook. Word, Excel, Access, PowerPoint
• Supporting Microsoft Office and Office 365
• Supporting Networked Desktops and Laptops
• Active Directory user, computer, and group administration
• Troubleshooting network connectivity