Sales Support Coordinator

Why join us?

• Unique blend of commercial and legal exposure. Work at the intersection of sales, IP, and compliance.
• Learn from industry expert. Collaborate with senior leaders, legal specialists, and cross-functional teams.
• Develop future-ready skills. CRM systems, IP portfolio management, reporting, and stakeholder communication.
• Career progression opportunities. A stepping stone into commercial, legal, or compliance roles.

Purpose of Role

To deliver high‑quality sales administration and support for customers, the commercial team, and the wider business. This role builds strong cross‑functional relationships, drives operational efficiency, and ensures an exceptional end‑to‑end customer experience.

Key Accountabilities

On a typical day you’ll be expected to:

• Deliver an exceptional customer experience by creating accurate, compelling, and timely quotations across our full product range — and proactively following up to keep momentum strong.
• Drive order excellence by loading and managing customer sales orders with precision, ensuring swift acknowledgements and clear, reliable shipment confirmations.
• Support smooth order delivery by issuing timely payment reminders for pre‑pay accounts, helping customers avoid delays and keeping orders on track.
• Champion data quality by reviewing, updating, and maintaining key information in Salesforce to support smarter decision‑making across the business.
• Coordinate installation activities, liaising with customers and engineers to ensure a seamless experience.
• Support business performance through the creation and upkeep of insightful reports that help teams stay informed, aligned, and ahead of target.
• Manage product aftercare processes, including administration for repairs and replacements, to ensure quick resolutions.
• Be a valued team player by providing holiday and absence cover for colleagues across the sales support and admin teams.
• Safeguard the company’s innovation by maintaining accurate and up‑to‑date records of patents, trademarks, copyrights, and trade secrets.
• Keep our intellectual property protected by tracking key filing deadlines, renewals, and maintenance requirements with diligence.
• Maintain organised, efficient filing systems and databases for effortless retrieval of critical documents and information.

Key Internal Relationships 

Sales Director, Sales Support and Analysis Manager, Sales Support Coordinator, Product Manager, Business Development Manager, Factory Planner, Shipping Coordinator

About You

Person Specific

• Build powerful cross-functional relationships, effortlessly collaborating with teams and leaders at every level to drive alignment and shared success.
• Bring a sharp, efficient, and investigative mindset to research and problem-solving, uncovering insights that support smarter
  decision-making.
• Communicate with clarity and impact, delivering polished written content and confident, effective verbal communication.
• Take initiative as a proactive self-starter, approaching challenges with an energetic, solutions-focused, “can-do” attitude.
• Engage and influence with enthusiasm, adapting communication style to connect seamlessly with customers, partners, and technical experts alike.
• Master time management and personal organisation, consistently prioritising effectively and
• keeping complex workloads running smoothly.
• Handle sensitive and confidential information with professionalism, demonstrating integrity, discretion, and trustworthiness always.

Experience and Skills

• Good educational background, up to A Level standard
• Experience of using Salesforce in any capacity preferred but not required
• Experience of using Microsoft outlook and teams

• Intermediate capabilities with Microsoft Excel
• Experience working within a team which is cross-functional and/or international

If you’re ambitious, curious, and ready to make an impact, this role offers the perfect platform to grow your career in a dynamic commercial environment.

📩 Apply now and start your journey toward a future in commercial and IP management!