IT Support Technician

Department: IT
Location: Cambridge / Huntingdon, UK

About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

For more information, visit www.xaar.com.

Xaar Values 

Our five values guide decisions, shape behaviour and define how we work together. 

Creative

We push the boundaries of what is possible.

Collaborative

Everyone is a partner; we help each other freely and willingly.

Innovative

We always strive to improve.

Integrity

We deliver on our promises.

Passion

We care about our technology, products, partners and each other.

Purpose of Role 

The IT Support Technician has responsibility for providing support to colleagues across the business in person, over the phone or online. The assistance provided can range from servicing requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s software and computer equipment.

This role will also support the IT Infrastructure Engineers to deliver IT projects.

Key challenges

  • Ability to work in a fast paced, diverse IT environment

  • Communicate clearly and confidently with colleagues at all levels of the company

  • Willingness and enthusiasm for continual learning and self-development

  • Providing a professional service to colleagues

  • Willing to work flexibly, in varying locations and participate in the on-call support rota

Person Specification

  • Motivated, enthusiastic self-starter

  • Excellent organisation skills, able to manage workload and priorities with minimal supervision

  • Knowledge of IT hardware and software and willingness to learn

  • Logical, structured approach to analysis and problem solving

  • Strong customer service ethos

  • Full UK Driving License

Experience of

  • PC hardware, Windows 10, Windows 7 & Windows XP

  • PC maintenance (including hardware and software) and Printer Maintenance

  • MS Office suite including Outlook. Word, Excel, Access, PowerPoint

  • Supporting Microsoft Office and Office 365

  • Supporting Networked Desktops and Laptops

  • Active Directory user, computer, and group administration

  • Troubleshooting network connectivity

 

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