Account Manager
About Xaar
Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.
For more information, visit www.xaar.com.
Xaar Values
Our five values guide decisions, shape behaviour and define how we work together.
Creative We push the boundaries of what is possible. | Collaborative Everyone is a partner; we help each other freely and willingly. | Innovative We always strive to improve. | Integrity We deliver on our promises. | Passion We care about our technology, products, partners and each other. |
Purpose of Role
Purpose of role: Build lasting partnerships. Be a trusted voice. Make a difference to the customer experience. As an Account Manager, you will take ownership of key customer relationships, getting to know their priorities and helping them get the most from our digital inkjet printhead solutions. You will be the link between customers and our internal teams—listening closely, keeping communication clear and bringing people together to resolve challenges. With a customer-first mindset and strong analytical skills, you will nurture trust, support long-term customer satisfaction and give leadership a clear view of account health. At the heart of this role is the opportunity to build relationships that customers can rely on.
Key Accountabilities:
Own relationships with assigned key accounts, becoming their go-to contact and building the trust that turns day-to-day conversations into lasting partnerships.
Get close to customer ambitions: engage technical teams and decision-makers to understand evolving needs, tackle challenges and connect strategic goals with digital inkjet printhead solutions.
Champion your customers internally, bringing technical, product and engineering teams together to resolve enquiries and deliver timely solutions.
Take ownership of customer communication during escalations, coordinating with the relevant internal teams, agreeing next steps and keeping customers informed until the issue is resolved.
Help customers get the most from our printhead products and services by aligning solutions with their operational priorities and business goals.
Stay one step ahead of customer needs through proactive check-ins, identifying concerns early and coordinating the support that keeps relationships strong.
Lead regular account reviews that give customers a voice, explore their priorities and agree practical actions to improve their experience.
Work with internal teams to turn customer requirements and feedback into coordinated support, clear responses and practical solutions.
Bring account performance to life through clear reporting and actionable insights that help leadership understand account health and make informed decisions.
Person Specification:
A proactive problem-solver: You take initiative, anticipate customer needs and follow through on commitments—preventing issues where possible and bringing the right people together when challenges arise.
A natural relationship-builder: You put customers at the heart of your decisions and build rapport through a friendly, approachable style at every stakeholder level.
Curiosity and customer understanding: You enjoy learning about technical products and how customers use them, so you can understand their challenges and connect them with the right support.
An analytical mindset: You turn complex account data into clear, concise reports that tell the story behind the numbers and make account status easy to understand.
Confident, empathetic communication: You connect with people, listen closely and make technical information accessible to non-technical stakeholders.
A commitment to customer care: You take pride in dependable service, strong relationships and seeing customer concerns through to resolution.
An international outlook: You are able to travel internationally 60% of the time to meet customers, deepen relationships and attend industry events.
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